This section provides information on the most frequently asked questions regarding membership issues.
If you require further assistance please email email@example.com
Frequently Asked Questions
I can't seem to log in
Your email address is your login name. If you are having trouble resetting your password, please email firstname.lastname@example.org and we'll help solve the problem.
Please note that because your email address is your login, each individual member must have their own email address.
Where do I find my membership number if I haven't received my card yet?
Your membership number can be viewed on the left hand side of your dashboard, under your profile picture (the number is in the format NZ20#####).
If you need to enter an event prior to receiving your card, you can provide this number, or a copy of your receipt as confirmation.
How do I obtain an International Licence?
Once you have a Race Elite membership, please fill out the UCI International Licence application and send it to email@example.com along with a jpg photo of yourself. We will process this and post out your licence. There is no additional charge for this to Race Elite members.
Please note that U19 (Race Youth) do not have to upgrade to Race Elite - instead there is a $50 charge to upgrade your licence to international status. Please refer to International Licences for more information.
How do I obtain a technical licence?
Technical licences have now been replaced by technical endorsements. These can be added to any Ride - Club membership or above.
If you are a commissaire, coach, soigneur, mechanic or team manager who requires a technical endorsement, please email firstname.lastname@example.org and we will add it on to your Ride - Club membership or above once confirmed.
I use a family email address and it won't let me log in?
Because your email address is your login, each individual member must have their own email address.
Alternatively, if you have a child who you do not want to have their own email, most email accounts will allow you to set up "alias accounts", which is an alternative email address that points to an existing user account (ie your family email address.)
Please see the account or settings menu in your email for more information.